Frequently Asked Questions

When Will My Order Arrive?

After confirming your order, you’ll receive a confirmation email. Expect delivery within 1 to 2 weeks, with many orders arriving sooner. All shipments are insured, ensuring your bespoke print is of the highest quality.

Do You Allow Returns?

We want you to be completely satisfied. If you're not happy with your print, return it in its original condition for store credit. We do not issue cash or credit refunds.

What Payment Methods Do You Accept?

We accept all major credit cards, as well as Apple Pay, Google Pay, and PayPal. We also offer convenient payment plans so you can bring home your favorite prints.

What Are Your Shipping Options?

We offer free, fully insured domestic shipping. For international and Deluxe Box Set orders, please contact us directly to arrange shipping details.

How Should I Care For My Print?

To preserve the quality of your print, consider framing it behind UV-protective glass and use acid-free mats to avoid discoloration over time. Mats will provide the look you see in galleries and museums. Mats are pieces of cardboard that enclose the image, separating the artwork from the frame. That border space of the mat might not seem like much, but it provides not only safety for your print but thoroughly enhances the presentation. A quality framer near you will help you choose the best options for your print. When choosing where to hang your print, avoid direct sunlight and humid environments.

What Are Limited Edition Prints?

Limited edition prints are exclusive pieces with a set quantity, making each one highly collectible. Once the edition sells out, the print will never again be offered for sale. This exclusivity adds to the value and uniqueness of each print, providing something truly special for art collectors and fans alike.

Are Your Prints Framed Or Unframed?

Our prints are shipped unframed, allowing you to select a frame that best suits your space. Many photographers recommend simple frames and acid-free mats for optimal preservation and display quality. When visiting museums or galleries with photographic prints, you will almost always see the prints in very simple frames, so as not to detract from the art of the photograph. A quality framer near you will help you choose the best options for your print.

Can I Send You A Question?

For inquiries, you can reach us at 310-382-0019 or brad@bradauerbach.com, and we will respond shortly. You can also visit our Contact page for more information and additional ways to get in touch.